How to write
Open a request from Live support in the panel, or from Account → Live support in Tixvio Pro, by choosing a subject and category; you can attach an event if you like.
Hours
Weekdays 09:00–22:00 and weekends 12:00–22:00 (Istanbul time). Messages sent outside these hours are answered on the next working day.
Replies
On an open conversation, replies arrive without reloading the page. Everyone on the team can use support; PR and members who only see assigned events see only the requests they opened.