Help centre
Frequently asked questions and answers.
Where is my ticket?
Your tickets are on the order page that opens after purchase and, if you’re logged in, under “My tickets”. If you bought as a guest, keep the order page link; sign up with the same email and your tickets are added to your account automatically.
Why does my QR code keep changing?
For security the QR refreshes every 30 seconds; screenshots or copied tickets won’t get in. Just keep the ticket page open at the door.
What if the event is cancelled?
The ticket price, plus any service fee, is refunded automatically to the card you paid with. You don’t need to do anything.
I can’t go — can I get a refund?
Events on a fixed date have no right of withdrawal, so changes of mind aren’t refunded. Instead you can transfer your ticket for free or resell it safely.
The event was postponed — what now?
Your ticket is valid for the new date. If you can’t make it, open the order from My orders (or the link in your order email) and request a refund in the “Refund request” section; it goes to the organizer and you’ll get their decision by email.
Where do I enter a promo code?
On the checkout page, in the “Have a promo code?” field below the order summary.
I wasn’t let in — what happens?
Valid ticket holders turned away because of capacity get a full refund. No refund is given for breaking event rules (age limit, banned items, etc.).
Can I get an invoice?
Yes. Add individual or company details in the “Invoice details” section at checkout or under Account > Invoice details.
I’m an organizer — how do I add events?
Apply via the For organizers page. Once approved you can publish events and scan tickets at the door with Tixvio Pro on your phone.